Weight Watchers Billing Questions

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Weight Watchers has been a leader in the weight loss industry for over 40 years. The popular program involves assigning a POINTS system to all foods in order to reduce calorie intake and increase nutrition. Many people who are looking for a way to lose weight try out a few Weight Watchers meetings to see if the program is a fit. While many lose weight and remain long-term members, some people end up wanting or needing to cancel Weight Watchers memberships for several reasons. Maybe you hit your goal and don't want to pay for something you don't need anymore. Perhaps you find that the Weight Watchers method doesn't work for you, or was too expensive and time consuming.

1
Go directly to the Weight Watchers website to cancel. Canceling your Weight Watchers membership online is the quickest and easiest method. You can cancel online services by filling out the cancellation form found under the "help" section on the Weight Watchers website.
- While you can also email your cancellation form, or call 800-651-6000 to request your eTools access be cancelled, this online method will save you the most time.
- However, you should note that your cancellation request can take up to 2 weeks to process.
2
Login to your account. To save you time and make cancelling as painless as possible, login first as you'll have to login into your account before you can begin the process.
- From the homepage of the Weight Watchers website you can find the login button in the upper right hand corner of your screen.
- Follow the prompts to login by entering your username and password.
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3
Go to your profile page. Click the link that takes you to your profile page. Here you will see several options, find the box that says "Cancel my account".
- You may be brought to a page that gives you alternative options to cancelling. Just scroll down the page until you see the "Complete cancellation" button and click it.
4
Read and follow the cancellation instructions. You may be asked to fill in your member number, name, email, and other information so that the customer service department can find your profile.
- Fill out all the necessary information to complete the cancellation form.
- Once you have completed the form look for a notification detailing your Weight Watchers cancellation. You should also receive an email shortly confirming you have cancelled.
- It also might be a good idea to take screenshots of your computer screen during cancellation for your own records, and just in case you have any issues you may need to dispute.^[1] ^[2]
5
Cancel your prepaid monthly membership card, if you use one, by filling out the cancellation form found under the "help" section on the Weight Watchers website.
- Weight Watchers will refund you for any full, unused weeks that were prepaid on your monthly pass.
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1

Go to the email cancellation form. Cancelling your Weight Watchers membership by email isn't as simple as just sending an email, unfortunately. You still have to fill out an online form which you can find here.
2
Fill out the form. You will be asked to enter your account information like your name, email address, and address.
- Weight Watchers says that the cancelling process via email will typically take 72 hours to go into effect.
- Look for a confirmation email detailing your cancellation.
- If you do not receive an confirmation email within one week of filling out the form, you may have to submit another request.
3
Call Weight Watchers customer service. You can call 800-651-6000 to cancel.^[3]
- For the quickest results, don't waste time by waiting for prompts.^[4] ^[5]
- To get a human as fast as possible, press "4" for existing members.
- Then press "5" followed by "2" to skip the survey and go directly to an actual customer service representative.
- Be prepared to wait. You may have to wait an average of a half hour before you get connected.
4
Be polite but firm. Just like with an online cancellation, you will most likely encounter attempts from a customer service representative to prevent you from cancelling outright. Just calmly tell her you don't wish to hear about any alternatives, and you would simply like to cancel your Weight Watchers membership.
- Dealing with people on the phone can be frustrating. But it's best to remember that in most cases this person is doing her job and probably following a script. Being rude will only make the process more difficult, so it's best to calmly and firmly state what you want.
- You'll also be asked for account and billing information so it's best to have all of that on hand so you can complete the process as quickly as possible.
- Make sure that you receive a cancellation number before you hang up.
5
Call to confirm a cancellation. If you cancelled by email, online, or even by phone but haven't been sent any records of cancellation, you may want to call the customer service number to ensure that your Weight Watchers membership has indeed been cancelled.
- If you are calling because you have already cancelled your membership make sure to have your cancellation number on hand.
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1
Discuss your desire to cancel with your meeting leader or meeting room staff. Your leader may be able to either help change your experience, or provide you with tools and advice to stay on track losing or maintaining weight outside of regular meetings.
- If you find that the program is working for you, but not on your schedule or within your budget, you may not need to cancel completely. Talk to your meeting leader about the OnlinePlus plan, or Personal Coaching as they may cost less.
- If you want to cancel because you are not succeeding with your weight loss, your leader can try to pinpoint the problem. However, if you know that you want to cancel your Weight Watchers membership, stay firm with your meeting leader and calmly tell her you don't wish for any other options, you just want to cancel.
- Note that if you are a Monthly Pass or eTools subscriber, you won't be able to cancel in person through your leader or meeting staff, and will have to cancel your membership online, via email, or postal mail.
2
State why you are cancelling your membership. If the membership fee doesn't fit within your budget tell your leader you wish to cancel, and be upfront and firm with her that you don't wish to discuss other plans or options.
- If you can no longer afford to be a member of Weight Watchers, your leader might suggest payment plans that can fit into your budget, or other program options. But remember, this is your money and your body; you have no obligation to pay for something you no longer wish, or are able to participate in.
3
Let your leader know you won't be attending further meetings.
- If you are a member who pays weekly as you attend meetings, and are not enrolled in any online services, all you have to do is let your leader know you are discontinuing your program and stop attending meetings.
- If you're a lifetime member who has met your weight goal, you do not pay to attend meetings as long as you maintain your lower weight. However, you still have to attend a monthly weigh-in. During your weigh-in, you can tell your leader that you wish to cancel and that you won't be attending further weigh-ins.
4
Go online to fill out the mail cancellation form. You will login into your account and go to the cancellation page. From there follow the prompts to cancel via postal mail.
- Cancelling in this method will require you to print out a form that you will have to fill out and mail it to the address listed on the cancellation page.
- This method will typically take up to two or more weeks to go into effect, and is not the fastest way to cancel your membership.
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Weight Watchers magazine subscriptions can be cancelled on the magazine customer service website.
Weight Watchers generally will not refund the cost of materials you have purchased for the program such as POINTS calculators, books or journals.
While cancelling your Weight Watchers membership, or any membership can get frustrating try and remember that staying calm and collected when talking to people will make it easier for you to get what you want.

About This Article

Article SummaryX

To cancel a Weight Watchers membership online, visit the Weight Watchers website and log in to your account. Then, go to your profile page and look for the option that says "Cancel my account" and follow the instructions that follow. To cancel your subscription over the phone, call 800-651-6000 to reach customer service. Once you've been connected, press 4, 5, and 2 to skip over prompts and reach a representative. Once you're connected, prepare to state your account and billing information to cancel your service. To learn how to cancel Weight Watchers by email, keep reading!

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